WIA 360 refund policy
WIA 360 is operated by SmileStory Co., Ltd. as part of WIA Academy. This page summarizes how refunds work for WIA 360. The full policy is on the WIA Academy refund policy page.
Before you start
You can get a full refund before you start the assessment.
After you start
Once you start the assessment or receive the result, it cannot be refunded, because it is digital content (Article 17(2) of the Act on the Consumer Protection in Electronic Commerce, Korea).
Subscriptions (Organization and Enterprise)
- For a subscription (Organization $99 per month, Enterprise $499 per year), you get a full refund if you ask within 7 days of payment and have not started any assessment.
- Otherwise you can cancel at any time. After you cancel, you are not charged again and can keep using the service until the end of the period you already paid for. The remaining time is not refunded pro rata.
- The same rules apply to the yearly subscription.
- A payment error or a duplicate charge is refunded in full.
- Cancel a subscription: sign in with the email you paid with at the billing portal https://customer.dodopayments.com/login/bus_0Nq6uypNLCHQH7qOlSNVu and cancel it yourself. Choose “Cancel at next billing date” to keep access until the end of the period you paid for. Choose “Cancel now” to end it immediately; the remaining period is not refunded. You can also ask the customer center (help@wiaacademy.com, 1599-1045).
How to request a refund
- Contact the WIA Academy customer center (help@wiaacademy.com, 1599-1045) with your order details and the reason for the refund.
- We confirm and process the refund within 3 business days of receiving your request.
- Card and simple payments are refunded by cancelling the payment. Your card issuer may take 3 to 7 business days to reflect it.
- Payments made with an overseas card (USD) are cancelled in the original currency. Any difference caused by exchange rates follows the card issuer's rules.